Return Policy
At our company, we prioritize your satisfaction and strive to make the return process as seamless as possible. Our knowledgeable product experts are available to assist you in selecting the right product for your needs. We encourage you to utilize their expertise before making a purchase to ensure you make an informed decision.
Initiating a Return
Should you need to return a product, please contact your sales associate to begin the process. You can reach us by phone or email, as listed on our Contact Us page. The procedures for obtaining a return authorization vary depending on the reason for the return. Details are provided below.
Defective Products
Most of our products come with a one-year parts and labor warranty. Refer to your product literature or consult one of our product experts for specifics. If you receive a defective product, notify us within 48 hours of receipt. For defects noticed after 48 hours, please contact the product’s manufacturer directly, using the contact information provided in the product literature. Note that most manufacturers require a service call to diagnose the issue.
Damaged Products
Our shipments are fully insured. If your product arrives damaged, it is eligible for a free exchange. For local deliveries, our team will deliver your product. Please verify the product's condition upon delivery and refuse it if damaged. We will arrange a new delivery. For details on freight delivery, contact us via the information on our Contact Us page.
Product Does Not Meet Your Needs
If you are not satisfied with your purchase, contact the store regarding any cancellations or returns. Returned products must be free of cosmetic damage and in unused condition. Installed or attempted-to-install products are not returnable. Shipping and handling charges from our warehouse are non-refundable, and customers are responsible for return shipping costs.
Special order items are subject to a restocking fee and are non-returnable once delivered and unpackaged.
By placing an order, you agree to our terms and conditions and authorize your credit card company to adhere to these terms. We reserve the right to cancel orders at any time. Refunds will be processed according to our store’s policies. Contact us for a copy of these policies.
Shipping Policy / Delivery Policy
We strive to ship your items promptly from the date of purchase. Special orders may have extended delivery times, and you will be notified once your item arrives at our warehouse. We do not ship to P.O. boxes. Delivery times are contingent upon credit card authorization and verification.
Shipping & Handling Costs
Shipping and handling costs will be determined at the time of purchase or shipment. For any questions or additional information, please contact us directly.